Our Policy

When do you ship?

Orders are shipped Monday-Friday. If your order is shipping via UPS, the order must be received by 12 PM to ship out on the same business day. We cannot guarantee that order cancellations made via email will be processed and cancelled. Calling us at (206) 485-3945 will insure the cancellation of your order and prevent unwanted charges and/or shipments.

Order Cancellation Policy

Orders may be cancelled by the customer up until the point at which the order ships from our Distribution Center or from our vendor. To cancel your unshipped order, email us at; orders@45thstreetbedding.com and write “Cancel Order” in the subject line, along with your Order Number. We’ll reply to confirm we have cancelled your order or that we are checking on the shipment status with our vendor/s. Payments for cancelled orders will be refunded to the card used for original purchase.

After an order has shipped, it’s too late to cancel. Please refer to our Return and Exchange Policy below.

Where do you ship?

We ship anywhere in the United States and Canada. Because we use UPS, we cannot offer shipping to P.O. Boxes. If you have questions about shipments please email orders@45thstreetbedding.com. Additional charges may apply based on location.

How do you ship?

For most domestic orders we use UPS. For larger orders we use UniShippers. They provide us with quotes, and we select the best option based on transit time and cost. If white glove delivery is required, we use NVC Logistics.

Rates to ship?

We offer free delivery to anywhere in the contiguous United States. For all orders outside that area, we use a UPS shipping calculator on our website that shows the prices based on your delivery location. For international or larger shipments that require additional shipping options, please email orders@45thstreetbedding.com. Customer may be charged an additional shipping fee for any refused or undelivered shipment due to customer’s incorrect address entered on the order form.

How to track an order that’s been shipped?

If a tracking number is made available, you will receive it in an automated email from UPS once your order ships. For larger shipments, tracking information will be provided by us via email.

In store pick up option?

Yes, of course! You can pick your order up at our Distribution Center, open everyday 9am-4pm. Depending on the availability of the product you ordered, same day pick up may or may not be available. It is best to call beforehand to ensure the order will be ready when you arrive. Our number is (206) 485-3945 or you can email orders@45thstreetbedding.com.

Are the items in stock?

All items are normally held in stock. However, we may occasionally run out of stock due to sudden changes in demand. If this occurs, we will notify you of the date we expect to receive more of the product(s), and a new expected shipping date.

What are lead times?

We ship domestic orders within 2 business days of the order, and international orders within 4 business days of the order. However, this is subject to change depending on order volumes, backorders, and the size of your order. Additionally, special order items may require additional lead time. If you require a faster lead time please email orders@45thstreetbedding.com.

What are the shipping times?

UPS Ground—5-7 days coast-to-coast

UPS 2-Day—2 business days

Please note that shipping times do not include the day of shipping. For example, if your 2-day shipment goes out on Tuesday, you should expect to receive it on Thursday.

Customs, Duties, and Taxes for all orders shipping outside the U.S.

Be aware that with international orders there are additional fees (i.e. customs fees, duties, taxes, brokerage fees) that may apply. Please check with your local customs agent to see if any of these fees apply. These fees are not included in the order cost or quote, and are not handled by 45th Street Bedding. It is your responsibility to pay any additional fees required by your government.

Defective or Damaged Products

If the product arrives defective or damaged, we will arrange for a replacement item to be sent out. In order to ensure this is handled efficiently, please follow these steps:

Step 1: All of our shipments are insured. If the product arrives visibly damaged, you should refuse the delivery.

Step 2: If the product is discovered to be damaged after delivery is accepted, take a picture of the damaged product.

Step 3: Send picture with description of damage to orders@45thstreetbedding.com

Step 4: We will send a packing slip in an email to be used for the return shipping.

  • Make a copy of your invoice. You’ll return the original to us in your package.
  • Select a shipping method (i.e. UPS, USPS, FedEx, Freight).
    For local (Western WA) service, email us to arrange your exchange.
  • Wrap items well and seal boxes securely, according to your shipper’s instructions. Write your Return/Exchange Authorization Number clearly on the outside of your package.
  • Consider purchasing shipping insurance through your carrier, as we are not liable for packages damaged, lost, or stolen in transit.
  • Ship your items back to us at the address below. Wait for our email confirmation that we’ve received your items in good condition and are processing your return/exchange.

45th Street Bedding Distribution Center
ATTN: Return/Exchange
1310 N. 131st St.
Seattle, WA 98133

Step 5: On receipt and inspection of the product, if it qualifies, we will send out a replacement or have the product repaired.

Step 6: UPS will send you a new tracking number for the replacement shipment.

Warranty Information

All of our bedding products have a 1-year warranty that protects against manufacturer’s defects.

All of our mattresses have a 15-year, non prorated warranty that protects against unusual wear and tear and manufacturing defects. 

All of our furniture has a limited 10 year warranty.